Updating My Shipping Address for Words of Radiance and Isles of the Emberdark

Modified on Wed, Oct 8 at 10:50 AM

TABLE OF CONTENTS


Dragonsteel is very excited to get you your pledge items and wants you to get them as quickly as possible! To make this happen, we need your help to keep your shipping address up-to-date. Once a shipping label is printed, you will get an email notification that your items have shipped, and it is too late to change your address.


If you follow the blow steps and your shipping address is locked and cannot be updated, please contact Dragonsteel’s support team at https://support.dragonsteelbooks.com/support/tickets/new to allow us to update your address for you.


To change your Words of Radiance shipping address yourself, please go to your Backerkit survey at https://www.backerkit.com/c/projects/dragonsteel/words-of-radiance-leatherbound and follow the steps below.


Updating Shipping Address From Your Mobile Device

  1. If you see this page after logging in, tap the down arrow in the top bar with the campaign name on it:

    Mobile screenshot showing where to tap


    Then tap the "View Confirmation" option. (This might say "Edit Address" instead.)


    Mobile screenshot showing where to tap


  2. Tap "Shipping Info"

    Mobile screenshot showing where to tap


  3. Tap "Edit Shipping Info"

    Mobile screenshot showing where to tap


  4. Update all necessary details and save your updated address.
    Note:
     If you need to change your state or country and are unable to update it yourself, please contact us through our support system at https://support.dragonsteelbooks.com/support/tickets/new with your full address and let us know you were unable to change it yourself. Dragonsteel support is happy to help update the address for you.


Updating Shipping Address From Your Computer

  1. If you see this page after logging in, click the "Edit Your Address" option. (This button might say "Edit Your Order" or "View Confirmation" instead.)


  2. Click "Edit Shipping Info"


  3. Update all necessary details and save your updated address.
    Note:
     
    If you need to change your state or country and are unable to update it yourself, please contact Dragonsteel support at https://support.dragonsteelbooks.com/support/tickets/new with your full address and let us know you were unable to change it yourself. Dragonsteel support is happy to help update the address for you.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article